We want you to be happy with Aqtos. If it’s not working for you, here’s how refunds work.
30-Day Money-Back Guarantee
Try Aqtos risk-free for 30 days. If it’s not the right fit, we’ll refund your first payment – no questions asked.
This applies to:
- Monthly subscriptions (first month),
- Annual subscriptions (full refund within 30 days).
How to Request a Refund
Email us at [email protected] with “Refund Request” in the subject line. Include:
- Your account email,
- Reason for refund (optional, but helps us improve)
We’ll process it within 5-7 business days.
What’s Not Covered
We can’t offer refunds for:
- Subscriptions older than 30 days,
- Accounts that have been extensively used (we define this as processing 10+ users, 500+ events or managing 5+ projects)
- Add-ons purchased separately after the initial subscription,
- Second or subsequent billing cycles.
Cancellations
Cancel anytime via Settings > Cancel subscription on your Aqtos instance. No fees, no hassle.
When you cancel:
- You keep access until the end of your current billing period,
- Your data stays available for 30 days in case you want to come back,
- After 30 days, data is permanently deleted.
Annual Plans
Annual subscriptions are refunded in full if you cancel within 30 days. After 30 days, no refunds – but you keep access for the full year you paid for.
Questions?
Email [email protected] or message us in-app. We respond within 24 hours.